Unit 1
AT THE TRAVEL AGENT
Arranging a Trip
Agent: Good morning, sir. How
can I help you?
Martin: Well, I have some time off from work next month and I
was thinking of going to Australia .
A: That sounds great. How
long is your vacation?
M: Just one week. My last day
at work is the 26th of July and I go back on the 5th of August.
A: OK. Here's our Sydney brochure. Have a
look and see if there's a hotel that you like.
M: Oh! This one is good, the
Four Seasons Hotel. It's expensive but I've been told it's very nice.
A: Yes, it's a very
high-class hotel. I'm sure you'll enjoy your stay there. Would you like me to
make the booking now, sir?
M: Yes. please.
Giving Personal Information
A: I just need to take some
information. What's your full name?
M: Martin Andrew White.
A: And your address?
M: 11 Soi Charoen Nakhon Khlong
San, Bangkok .
A: And your telephone number?
M: 0-2 6-2-4 9-7-3-4.
A: Do you have a daytime
number I can call if necessary?
M: Uh huh ... 0-2 7-7-7
1-2-1-2.
A: That's fine. Will you be
travelling alone, Mr White?
M: Yup, just me.
A: OK. You finish work on
Friday the 26th. So, shall I try to book your flight for the next day?
M: Yes, please. And a return
flight on Saturday, the 3rd of August.
Booking a Flight
A: I'll just check the
availability. There are seats available on this Qantas Airways flight, but
there is a three-hour stopover in Singapore .
M: Is there a direct flight
that I can take?
A: Yes, Malaysian Airways.
That flight departs at seven o'clock on Saturday morning and arrives at Sydney at six thirty p.m.
local time.
M: That sounds better, but
it's a little longer than I thought.
A: Well, it's a eight-hour
long flight. Don't forget the time difference. All the time given are local
times.
M: Oh, yes, that's right.
They're three hours ahead, aren't they? Can I have the details of the return
flight?
A: Certainly. That flight
departs at six p.m. and arrives in Bangkok
at eleven fifteen on that same night. Shall I reserve a seat for you?
M: Yes, please.
Making a Hotel Reservation
A: Now, let’s reserve a room
for you at the Four Seasons. Do you want a single or a double room?
M: Oh, a single room will be
fine, thanks. Will it have a view of the harbor?
A: Oh, yes, all rooms have
harbor views. They have a room available. Shall I make the confirmation?
M: Yes, go ahead.
A: OK. So, now you have a
room available at the Four Seasons fron Saturday, the 27th of July
until Saturday, the 3rd of August.
M: That’s great. Can I pay by
credit card?
A: No problem. So, it is
sixty-two thousand baht, including your flight.
M: OK. Here ‘s my card. When
will I be able to collect my ticket?
A: It should be ready in a
couple of days. I can can call you at work if you’d like.
M: Thanks very much.
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